What You Should Expect From Your Freight Agent Program

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We suspect you’re looking to accomplish a few things by joining a 3PL’s Freight Agent Program. It could be you need mentorship to grow your business to the next step. Maybe you need software that simplifies your daily tasks or cost savings on load boards, insurance, and GPS tracking features. You’re probably looking for back office support to manage the mundane tasks so you can focus on increasing bottom-line profits.

Whatever your reasons, a competent and responsive agent-based brokerage is key to help your freight brokerage grow.

Choosing the Right Partner

There are many third party logistics (3PL) companies across North America, so how to choose? You don’t want a 3PL that’s too big, because you want personalized attention. You don’t want one too small because you need a 3PL that has vast carrier relationships and brand recognition.

The ideal solution is to find a partner who has been in the transportation and logistics business for several years. They need to have a cash surplus and low agent saturation. You only want to consider 3PLs without an inside sales team so you don’t compete directly or risk them poaching customers. There really aren’t too many 3PLs out there that fit all those criteria. Is it really asking too much for these few requirements? It’s absolutely not.

Ask Our Expert

We asked our own agent recruiter, Nate Cross, about what freight brokers should expect in a 3PL partner. He acknowledged the abundance of agent-based brokerages when it comes to considering options. “In the modern age of logistics, we’ve seen the emergence and growth of many smaller 3PLs.” He completely understands the decision to choose a freight agent program is almost overwhelming.

Nate’s been with LDI since 2014, and had previous logistic experience at Con-Way Freight and the United States Army. Throughout his career in transportation and logistics, he’s seen the field explode. “The United States is now home to over 20,000 licensed freight brokers.” He said, “No freight broker is the same, and availability can easily set you apart.” So what does it take to be a broker of choice?

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Always Be Available

The biggest differentiator between a regular broker and a broker of choice, Nate pointed out, is to be available:

“Whether you are a ten person team or a one person operation, your availability to your customers is crucial. Ideally, a 24/7 relationship ensures your customer can reach out to you for anything at any time without having to wait hours for a response. The best brokers have overnight/weekend availability, and those are typically the brokers that maintain large portions of their customers’ business. Your customers should be able to call/text/email you and get a response within minutes, even if the response is “Hey, I will call you back in 30 mins”.

“If you are a one person operation, this can even be as simple as setting an expectation with your customer on the quickest way to reach you at certain times of the day or night.  With many shippers focused solely on getting the freight moved in a timely manner regardless of cost, it’s the broker’s job to make that job as simple and untroubled as possible.”

For more questions to ask when choosing a freight agent program, download our free eBook: How to Select the Right Freight Broker Agent Program.

Hold Your 3PL to the Same Standard

Nate knows that’s what it takes to be an outstanding broker, and he knows what it takes to be a great partner. A quality freight agent program has to lead by example. If they want an available and customer-oriented broker, then they need to be available and agent-oriented.

“For independent freight agents,” he continued, “this availability extends to your back office team as well. Whether you need a fuel advance, additional credit, or just an answer to a question, you shouldn’t have to wait hours or even days. At LDI, we even take it a step further – our leadership team is a phone call away.  Our agents have the luxury of a dedicated agent development team to assist them in every scenario imaginable.  Further, our owners and VP of Operations are always available to discuss any matters.  LDI views our agents as true business partners, and we boast the environment of a family rather than a transactional corporation.”

What You Should Expect in a 3PL Partner

What is the final word of advice from our agent recruiter? “Your team should be ready and able to help you,” Nate said, “and that’s a cornerstone to our agent program at LDI.”

If you’re interested in speaking with Nate , schedule a call with him now. You can also connect with him through LinkedIn.

What are things you expect in a 3PL partner? Tell us in the comments!

Apply to be an LDI freight broker agent today!
6 replies
  1. Atlanta limo
    Atlanta limo says:

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    • Taylor Hamp
      Taylor Hamp says:

      Glad you found the article helpful, Atlanta Limo! For more regular content, follow us on LinkedIn or Facebook. We post twice a day with current industry content and tips! It could help your growing business 🙂

  2. Katie Ireland
    Katie Ireland says:

    You want a 3PL that provides one on one attention. The last thing an agent needs is to be on hold when you need a carrier set up. In my experience of recruiting the agents that partner with us come from 3PL’s where there is hardly the support and the friendship. LDI is the right place for it.

    • Taylor Hamp
      Taylor Hamp says:

      This is correct, and we aim to be very transparent about this. We recommend getting your feet wet with a local brokerage or gain experience building a book of business through another logistic arena. This is a must as many brokers can attest: it’s not easy work. The first year is incredibly hard and a lot of brokers quit. For this reason, many freight agent programs (including LDI’s) require a year of experience and proof of concept via an existing book of business. Then our freight agent program will help you grow your business exponentially! We wish you good luck and freely offer our blog posts to help you as you work to build experience!


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